If an article presents a manufacturing defect or if you are not entirely satisfied, you have 10 days to return the merchandise in its original packaging and accompanied with the invoice. If these conditions are not met, the return will not be accepted.
Beyond the 10 day delay, items are not refunded nor exchanged.
Jewellery costing less than 10 € ne peuvent bénéficier
For jewellery with a value of 10 € or more, the cost of repairs will be charged to the client in addition to a fixed 5€ fee per as well as posting and packaging costs: 5 € for items sent to France and 8 € for Luxembourg and Belgique. For other destinations, please contact us before returning your jewellery for repairs.
Only LAVAL bought jewellery is eligible for repairs during a one year period counting from the date of invoice. The invoice must be included when returning jewellery for repairs.