Return an item

If you wish to return an item for a refund or an exchange, please contact our sales team. A toll-free number exists for clients calling from the following countries: France, Luxembourg, Belgium, Netherlands, Germany, Austria, Switzerland, Spain and Italy 00800 5282 5000, open from 09:00 to 18:00 from Monday to Friday (GMT+1) for assistance by phone.

From other countries contact by phone on + 33 247 91 12 34 by email at contact@laval-europe.com or by leaving a message on our Contact page.

If a product presents a manufacturing defect or if the customer is not entirely satisfied, the product may be returned within 14 days in its original packaging and complete with the invoice and the following "Return slip". If these conditions are not met; the return will not be accepted. After the 14-day limit, items can no longer be refunded or returned.

Download the RETURN SLIP

Right of withdrawal: As the buyer is a professional purchasing in the framework and for the demands of his profession, there is no need to apply the right of withdrawal provided for in the Consumer Code. However, pursuant to article L. 221-3 of the French Consumer Code, professionals benefit from a right of withdrawal within 14 days of placing their order, provided that the order meets the three conditions set out in this article: the contract is concluded off-premises (in the physical and simultaneous presence of the parties in a place other than that in which the professional permanently or habitually carries out his activity), it does not fall within the professional’s main field of activity, and the number of employees employed by the professional is less than or equal to five. When these three conditions are met, the professional purchaser may exercise the right of withdrawal using our Form for withdrawal.

Download the Form for withdrawal between professionals art. L221-3

The Products must be returned at the buyer’s expense in their original packaging, in as-new condition, accompanied by all accessories and any instructions in perfect resalable condition, with the original purchase invoice for the returned products. Any Product returned damaged, soiled or incomplete may render the Purchaser liable to LAVAL under the conditions of article L.221-23 of the French Consumer Code. Any product showing signs of use (assembly, wear or impact) will be considered unfit for resale.